Churn Specialist
New
F
Foxelli GroupDTC E-commerce
Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa., Eastern European Time Zone (EET — UTC+2/UTC+3); available for at least 5 hours during typical EET working hoursFull-TimeMiddle
Salary2,500 - 2,800 EUR per month
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Job Details
- Required Skills
- Data AnalysisA/B testing
Requirements
- Experience diagnosing churn and identifying root causes.
- Proficiency with data analysis including cohort analysis and funnel metrics.
- Hands-on experience with customer journey mapping, onboarding optimization, or CRO.
- Experience building automations like triggered flows or lifecycle sequences.
- Ability to synthesize complex data into clear points of view for stakeholders.
- Experience working across multiple products or brands.
- Advanced proficiency with AI tools for automation and workflow improvement.
Responsibilities
- Analyse churn patterns across multiple brands to identify at-risk segments.
- Research competitors and benchmark retention strategies.
- Audit the customer lifecycle from onboarding to long-term engagement.
- Develop and execute retention experiments like CRO tests and win-back campaigns.
- Build and maintain automated retention flows and at-risk alerts.
- Use AI to accelerate research, generate ideas, and draft copy.
- Present data-driven insights to senior stakeholders.
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