Product Support Specialist I
New
A
AffirmFinTech eCommerce
Remote Canada, CST or PSTFull-TimeEntry
Salary55,000 - 75,000 CAD per year
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Job Details
- Languages
- English, French
- Experience
- 2+ years
- Required Skills
- Data AnalysisShopifyTroubleshootingTechnical supportSaaS
Requirements
- Located in the CST or PST
- Bachelor’s degree or equivalent experience
- 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
- Ability to handle a high volume of requests with efficiency and empathy
- Great writing skills for technical concepts
- Knack for understanding complicated technical systems and concepts
- Record of taking responsibility for owning projects through completion
Responsibilities
- Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms
- Utilize various troubleshooting techniques to resolve complicated technical or configuration issues
- Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners
- Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization
- Build scalable support processes and engage with feedback to streamline workflows
- Drive merchant partner communication and outreach about new features and enhancements
- Aggregate feature requests based on merchant partner feedback to guide future product planning
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