Customer Support Consultant
New
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SupportYourAppCustomer Support
Florence, Metropolitan City of Florence, Italy. Genoa, Metropolitan City of Genoa, Italy. Naples, Metropolitan City of Naples, Italy. Barcelona, Catalonia, Spain. Valletta, Port Region, Malta. Porto, Porto District, Portugal, Wednesday-Sunday, 2pm–10pm CETContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1), Italian (C1)
- Experience
- 6-12 months
- Required Skills
- Technical supportCustomer support
Requirements
- Excellent English and Italian skills (C1 for both spoken and written)
- Experience in customer support for 6-12 months
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via phone calls, emails and chats
- Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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