Customer Support Specialist
New
USA / Washington, PSTFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- AWSSQLBusiness IntelligenceGCPMicrosoft AzureJiraRESTful APIsTroubleshooting
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Strong understanding of relational databases and SQL.
- Strong understanding of Application Programming Interfaces (API).
- Knowledge of Reporting & Business Intelligence platforms.
- Ability to research and troubleshoot software and technical issues.
- Experience working with Help Desk, Ticketing, or CRM Software (FreshDesk, Jira).
- Understanding of modern development and deployment methodologies including Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure.
- Mastery of office productivity suites such as Microsoft Office and Google Docs.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Customer service mindset with a proactive approach to issue resolution.
- Familiarity with ITIL processes and best practices.
Responsibilities
- Provide first-level support to clients via e-mail, client portal, and phone/zoom.
- Troubleshoot and resolve technical issues related to SpryPoint applications.
- Identify expected results and provide steps to replicate for the development team.
- Document client interactions, issues, and resolutions in the support ticketing system.
- Escalate complex issues to senior team members when necessary.
- Collaborate with cross functional teams to improve support processes and product quality.
- Monitor system performance and proactively identify potential issues.
- Stay updated on product releases, changes, and best practices.
View Full Description & ApplyYou'll be redirected to the employer's site
