Customer Support Advisor
Ontario / Nunavut / Toronto / Prince Edward Island, ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- AWSSQLBusiness IntelligenceGCPJiraAzureRESTful APIsSaaS
Requirements
- 2+ years of experience in technical support, IT help desk, or a related field within the utility industry.
- Experience in finance, accounting, or related fields.
- Strong troubleshooting skills with a logical and analytical approach.
- Understanding of SaaS applications, cloud platforms, and web applications.
- Excellent communication and customer service skills.
- Experience supporting enterprise-level SaaS applications.
- Strong understanding of relational databases and SQL.
- Strong understanding of Application Programming Interfaces (API) and the real world application.
- Knowledge of Reporting & Business Intelligence platforms.
- Familiarity with utility billing practices, rate structures, and regulatory requirements.
- Experience working with Help Desk, Ticketing, or CRM Software (FreshDesk, Jira).
- Understanding of modern development and deployment methodologies including experience with Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure.
Responsibilities
- Serve as lead resource for clients as they are transitioned from implementation projects to active production workflows.
- Work with the team to continuously improve documentation, support engagement, and client enablement.
- Research and troubleshoot software and technical issues.
- Contribute and improve on internal business processes for support-related client communication, queue management, prioritization, and assignment.
- Nurture client relationships to ensure a high level of satisfaction.
- Facilitate and architect solutions to client financial processes.
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