Customer Success Manager
New
UK - RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- CI/CDDevOpsCustomer SuccessGenerative AI
Requirements
- Experience in Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar B2B SaaS roles.
- Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security).
- Strong customer-facing communication skills.
- Ability to educate, influence, and lead structured conversations.
- Comfort operating in an environment requiring prioritization and focus.
- Demonstrated ownership and bias for action.
- Strong GenAI fluency and demonstrated habit of using AI tools for execution.
Responsibilities
- Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value.
- Help customers connect Sonatype capabilities to their desired outcomes and success criteria.
- Provide proactive guidance on best practices and practical steps to improve customer success.
- Maintain a clear view of customer health and progress, identifying risk signals early.
- Operate in a scaled engagement model, prioritizing actions based on telemetry and usage signals.
- Execute repeatable plays and engagement patterns to increase consistency.
- Increase renewal confidence by ensuring stakeholder alignment and early risk mitigation.
- Surface expansion signals and Customer Success Qualified Leads (CSQLs).
- Partner with Sales, Engineering, Support, and Product teams to orchestrate expertise.
- Use GenAI reflexively for analysis, planning, and communication.
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