Call Center Technician
New
United States, PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 2 years
- Required Skills
- Technical support
Requirements
- Bachelor’s degree in IT, Computer Science, or related field.
- At least 2 years of remote IT support or service desk experience.
- Ability to work independently in a fully remote role.
- Ability to work in a team environment.
- Familiarity with ITIL service delivery and escalation workflows.
- Knowledge of POS, MNSP, and fuel management systems (preferred).
- Skills in MDM and RMM tools.
Responsibilities
- Serve as the first point of contact for IT support.
- Provide remote troubleshooting for hardware, software, and network issues.
- Troubleshoot POS systems and MNSP-related disruptions.
- Coordinate with field technicians and vendors to ensure timely resolutions.
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