Retention Agent
New
United States, US, EMEA, and APAC time zones; Training during NAMER hours (8-5 pm PST)Full-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Written communicationVerbal communicationCustomer supportAsana
Requirements
- Extensive chat and email support experience
- Excellent written and verbal communication skills in English
- Genuine passion for making customers feel happy and understood
- Tenacious work ethic
- Relentless attention to detail
- Deep sense of empathy for users
- Prior customer support/service experience
Responsibilities
- Become an expert in the Asana billing structure
- Help customers with questions about their subscription plans
- Act as a primary liaison between UO, the finance team, and customers
- Identify efficiency and customer experience improvements
- Deliver technical and pragmatic customer support
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