Business Finance Manager
New
India, US Shift (5:00 PM 2:00 AM IST)Full-TimeManager
Salary150,000 INR per year
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Job Details
- Experience
- Minimum 5 years
- Required Skills
- Data AnalysisMicrosoft Power BITableauMicrosoft ExcelBudgeting
Requirements
- Minimum 5 years of experience in Business Finance / FP&A within a BPO or Call Center environment.
- Strong analytical and quantitative skills, with a proven ability to connect operational KPIs to financial performance.
- Deep understanding of call center metrics such as AHT, SLA, FTE efficiency, Attrition, and Absenteeism.
- Advanced Excel and financial modeling skills.
- Experience with BI/reporting tools such as Power BI or Tableau.
- Excellent communication skills with the ability to present complex data to non-finance stakeholders.
- Capable of working independently in a fully remote environment supporting US time zones.
- Detail-oriented, proactive, and able to manage multiple deliverables under tight timelines.
Responsibilities
- Prepare and manage monthly financial forecasts, variance analysis, and performance reports.
- Analyze revenue and cost drivers, linking call center metrics (AHT, SLAs, Occupancy, Shrinkage, Attrition, etc.) to financial outcomes.
- Develop financial models to evaluate the impact of operational and workforce decisions on profitability.
- Partner with Operations, Workforce Management, and HR teams to align staffing and productivity with financial goals.
- Track and report business KPIs across clients, projects, and delivery centers.
- Provide insights and recommendations to maximize revenue realization and margin improvement.
- Support pricing, costing, and profitability analysis for existing and new client engagements.
- Drive accountability for budget adherence across cost centers and client programs.
- Collaborate with cross-functional teams to identify cost optimization opportunities and operational efficiencies.
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