Outbound Caller
New
USA, night shiftsFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1–2 years
- Required Skills
- Customer serviceTime ManagementAccount ManagementCRM
Requirements
- 1–2 years of experience in outbound calling, customer service, or account management.
- Excellent spoken and written English communication skills.
- Strong customer service orientation with proven relationship-building skills.
- Ability to work independently.
- Ability to manage time effectively and maintain accuracy.
- Comfortable working remotely and during night shifts.
Responsibilities
- Initiate outbound calls to partner stores to follow up on recent interactions, orders, or concerns.
- Deliver excellent customer service by addressing store inquiries.
- Act as a liaison between stores and internal teams.
- Collect and document store feedback.
- Accurately record and update call outcomes in the CRM system.
- Generate regular reports summarizing feedback and trends.
- Identify opportunities to optimize the follow-up process.
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