Genesys Platform Program Lead

New

Chime Financial, IncFinTech

Remote, USAFull-TimeLead

Salary138,000 - 190,000 USD per year

Apply NowOpens the employer's application page

Job Details

Experience: 5+ years

Requirements

5+ years of experience in contact center platform operations, architecture, or technical program management
Deep hands-on knowledge of Genesys Cloud CX (Architect, ACD routing, queue management, administration)
Track record of holding SIs or MSPs accountable
Strong solution architecture skills in integration patterns and governance frameworks
Experience leading complex, multi-workstream technical programs
Ability to move fluidly between technical design and communication with stakeholders

Responsibilities

Own the solution architecture for Genesys Cloud CX
Review significant architectural decisions by Systems Implementer and Managed Services Provider
Lead complex Genesys initiatives and AI platform integrations
Manage Genesys vendor relationship, contracts, and SLAs
Measure utilization and feature adoption to drive continuous improvement
Participate in CAB governance as the technical authority
Build institutional knowledge through documentation and architecture decision records

View Full Description & ApplyYou'll be redirected to the employer's site

The Road to 2026: 5 Trends That Will Define the Future of Remote Work

Work from home is no longer an experiment or a temporary solution. It has become a stable part of how millions of people build their careers and how companies operate across borders. Now that we have entered 2026, expectations around work, productivity, and lifestyle continue to evolve. Understanding where things are heading helps both job seekers and employers stay ahead instead of reacting too late.The future of remote work is not about working from home anymore. It is about flexibility, skills, technology, and a deeper shift in how career fits into everyday life. Let’s take a look at main trends shaping the road ahead.

The Remote Work Toolkit: 15 Essential Tools and Skills for a Future-Proof Career

Remote work is no longer a temporary perk—it’s a defining feature of the future of work. But thriving outside a traditional office isn’t just about having Wi‑Fi and a laptop. It requires a deliberate toolkit: the right remote work tools to stay organized, connected, and secure, plus the skills for remote work that help you communicate clearly, manage your time, and build trust across distance.Below is a practical, future-proof guide to the tools and remote work skills that make remote careers sustainable—not stressful.

The Burnout Buster: A Practical Checklist for Reclaiming Your Work-Life Balance in a Remote World

Remote work has brought freedom, flexibility, and fewer commutes—but it’s also quietly fueled a surge in remote work burnout. When your home becomes your office, the lines blur fast: “just one more task” turns into late-night emails, and downtime starts to feel like borrowed time.If you’re feeling drained, distracted, or emotionally flat, you’re not broken—you’re likely overloaded. The good news: you can prevent burnout without quitting your job or reinventing your life. You need a clear, repeatable system that protects your energy while keeping work sustainable. This checklist is that system.

138,000 - 190,000 USD per year

Apply Now