- Design, build, and maintain AI-powered workflows and internal tools that support OMX teams across quality, operations, and member experience.
- Develop and manage LLM-based solutions — including automated evaluations and text generation workflows — tailored to specific operational needs.
- Collaborate with operations leads, QA analysts, and program managers to understand business problems and translate them into working AI solutions.
- Write and maintain lightweight Python scripts to extend automation capabilities beyond what current platforms support out of the box.
- Prompt engineer and iterate on LLM inputs to improve accuracy, consistency, and output quality across use cases.
- Monitor the performance of deployed tools and workflows, identifying opportunities to improve reliability and relevance over time.
- Utilize SQL to query and validate data supporting AI workflows and evaluations.
- Create and maintain clear documentation so that tools and workflows are understandable and usable by the wider team.
PythonSQLData Analysis+3 more