Principal Product Manager, POS Ordering
New
T
ToastRestaurant Technology
Location: Remote, USFull-TimePrincipal
Salary149,000 - 304,000 USD per year
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Job Details
- Required Skills
- Artificial IntelligenceProduct ManagementCross-functional Team LeadershipStakeholder management
Requirements
- Proven experience owning a complex, operationally critical product at scale.
- Ability to think in segments: understanding distinct needs across restaurant sub-segments and cuisines.
- Grounded thinking on where AI and automation create real value in operational workflows versus risk.
- Deep customer instincts: demonstrated history of building relationships with operators and incorporating customer reality into prioritization.
- Track record of effective cross-functional partnership in large, complex organizations.
- Ability to build trust with engineering, design, and peer PMs and communicate with clarity across levels.
Responsibilities
- Own the end-to-end POS Ordering product strategy — maintaining the reliability and performance of a product that millions of restaurant workers depend on daily, while identifying and driving the next meaningful bets that differentiate Toast's ordering experience.
- Define what 'healthy' looks like across quality, performance, and operational metrics, and build the systems to stay ahead of issues before they become customer problems.
- Drive innovation in the ordering workflow: identify the highest-leverage opportunities to improve speed, flexibility, and intelligence in how restaurants take orders.
- Develop and maintain a clear point of view on the role AI plays in POS Ordering.
- Work directly with restaurant operators — from independent owners to large enterprise groups — to deeply understand how ordering workflows actually run under real-world pressure.
- Navigate a high-traffic domain: provide guidance to partner R&D teams and connect the dots across workstreams so the ordering experience stays coherent.
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