Customer Service Specialist
New
Fully remote work, based in the US Mountain or Central time zones., Mountain or Central time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-4 years
- Required Skills
- SalesforceCustomer serviceAccount ManagementSlack
Requirements
- 2-4 years of customer service or account management experience.
- Strong verbal and written communication skills.
- Extensive experience working with Salesforce and Slack.
- Ability to work independently in a remote environment.
- Strong attention to detail and a commitment to accuracy.
- Proficiency with invoicing tools and shipping logistics platforms (plus).
- Familiarity with order fulfillment and logistics processes (plus).
- Experience working with partners as part of the sales cycle (plus).
Responsibilities
- Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience.
- Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions.
- Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance.
- Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances.
- Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
- Coordinate logistics for conferences, trade shows, and company-hosted events.
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