Content Strategist – Generative AI & User Support
New
L
Linda Werner & AssociatesContent Strategy, AI
Remote (PST or EST), PST or ESTContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years of experience in technical writing or content strategy
- Required Skills
- Project ManagementData AnalysisGenerative AI
Requirements
- Bachelor’s degree in English or a related field
- 2+ years of experience in technical writing or content strategy
- At least 6 months of experience writing content for Generative AI applications
- Strong editorial judgment and critical thinking skills
- Proven ability to plan and author online help content and support messaging for mobile apps or social media platforms
- Experience working with content management systems (CMS)
- Familiarity with project management tools
Responsibilities
- Write, edit, test, and optimize Help Center articles and customer support responses in alignment with content strategy
- Develop and refine content that enables Generative AI systems to deliver accurate and helpful responses
- Apply and maintain content standards and best practices across all support channels
- Leverage data to inform content decisions, troubleshoot known issues, and influence partner teams to improve user experience
- Manage multiple content projects simultaneously while meeting tight and frequently shifting deadlines
- Test products and collaborate with subject-matter experts to translate technical knowledge into clear, structured documentation
- Partner with product and operations teams to craft support messaging that is clear, effective, and empathetic
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