- Serve as the primary point of contact and guide for UX Researchers navigating vendor and procurement processes
- Own UX Research vendor engagements from intake through SOW creation and execution, PO issuance, and invoicing
- Manage a portfolio of active engagements and ensure each case continues progressing toward completion
- Coordinate across researchers, contract associates, vendors, approvers, and leadership
- Proactively follow up with stakeholders and create urgency when actions or approvals are outstanding
- Identify blockers quickly, recommend solutions, escalate appropriately, and drive issues through resolution
- Provide proactive written updates to managers and stakeholders covering progress, risks, dependencies, and blockers
- Maintain accurate KPI and SLA tracking and ensure strong data integrity
- Identify recurring friction within the intake to contract process and recommend process improvements
Project ManagementStakeholder management