Care Coordinator
New
T
Tandem Care IncHome Care
Remote (Must live in California)Full-TimeMiddle
Salary28 - 30 USD per hour
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Job Details
- Experience
- 2+ years
Requirements
- 2+ years of experience in care coordination, staffing, scheduling, client services, or operations within a licensed home care agency
- Direct experience staffing ongoing caregiving cases
- Experience handling caregiver call-outs and urgent service recovery
- Strong working knowledge of caregiver-client matching principles
- Exceptional communication skills across phone, email, and internal systems
- Ability to work independently in a fully remote environment
- Highly structured and organized
- Ability to juggle multiple priorities and maintain composure in high-pressure situations
- Bachelor's degree preferred but not required
Responsibilities
- Serve as the primary point of contact for an assigned caseload of Continuous Care clients and families
- Build and maintain caregiver schedules for ongoing cases
- Respond to caregiver call-outs, schedule disruptions, and urgent coverage needs in real time
- Coordinate replacement coverage while maintaining positive client experience
- Match caregivers to clients based on personality, skillset, and preferences
- Conduct client onboarding and prepare caregivers for new assignments
- Coach caregivers on client-specific expectations and performance concerns
- Manage client concerns, complaints, and service recovery
- Collaborate with Recruiting, HR, Sales, and Leadership to support staffing pipelines
- Document all communication and schedule changes accurately
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