Manager, Certifications
New
Remote (USA), CSTFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Overall 8 years of Experience
- Required Skills
- People ManagementOperations Management
Requirements
- High School Diploma or equivalent required; a Bachelor's degree in Education, Operations, Communications, or a related field is a plus.
- Overall 8 years of experience.
- 5+ years of professional experience in customer training, customer success, or running certification operations for technical products.
- 2+ years of direct experience managing and mentoring a remote team.
- 1+ years of hands-on experience using HighLevel; having achieved HighLevel Certified Admin status is highly preferred.
- Deep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites.
- Strong leadership, coaching, and direct people-management skills.
- Strong operational planning and program management capabilities.
- Advanced technical expertise in HighLevel.
- Exceptional written and verbal communication skills.
Responsibilities
- Direct, mentor, and scale a remote team of Certification Specialists, managing daily shift schedules, proctoring assignments, and grading audits.
- Build and continuously improve scalable systems, workflows, and quality controls that enable the certification program to operate as a high-impact business function.
- Identify opportunities to improve certification adoption, candidate success, operational scalability, and community engagement across the broader HighLevel ecosystem.
- Oversee the end-to-end certification pipeline, ensuring optimal exam slot booking availability and timely processing of exam results.
- Enforce and continuously audit testing security protocols to maintain the absolute integrity of both the automated and live proctored certification exams.
- Partner with Product, Customer Success, and the Academy teams to regularly update curriculum, test questions (Part A), and live-build scenarios (Part B) to reflect new platform updates.
- Resolve candidate complaints, appeal requests, and technical issues occurring during the proctoring process with consistency and fairness.
- Own the operational success and long-term scalability of the certification program, developing strategic plans, processes, and capacity models to support future growth.
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