Senior Renewals Manager
New
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of experience in SaaS renewals, account management, or customer success with ownership of retention and commercial outcomes
- Proven track record managing renewals books with responsibility for GRR and NRR performance
- Strong experience negotiating contract renewals, including pricing increases, multi-year agreements, and commercial restructuring
- Demonstrated ability to build or significantly improve renewals processes, playbooks, or operating models
- Experience working cross-functionally with Finance, Sales, and Customer Success in a matrixed environment
- Hands-on experience with Salesforce and familiarity with CPQ and quoting systems
- Strong analytical, forecasting, and data-driven decision-making skills with high commercial acumen
- Ability to operate independently, influence without authority, and thrive in ambiguous, build-stage environments
- Experience leveraging AI tools or automation in revenue or renewals workflows is a strong plus
- Exposure to offshore team coordination, partner-led renewals, or channel-driven transactions is a plus
Responsibilities
- Own the full renewals lifecycle for the Security product, ensuring timely renewals, eliminating backlog, and achieving GRR and NRR targets
- Design, document, and continuously improve the renewals framework, including processes, policies, playbooks, and commercial best practices
- Transition renewals to a proactive cadence, engaging customers 90–180 days before contract expiration with a value-focused approach
- Negotiate and close renewal agreements, including pricing adjustments, SKU changes, multi-year terms, and commercial optimization strategies
- Build an evolving expansion motion by identifying upsell and cross-sell opportunities during the renewal cycle
- Partner cross-functionally with Finance, Sales, and Customer Success to align forecasting, pricing strategy, account health, and retention efforts
- Leverage offshore support and automation tools to scale operational efficiency across quoting, data hygiene, and workflow execution
- Maintain accurate forecasting, reporting, and CRM data integrity for renewals performance and risk visibility
- Identify churn risks early and coordinate retention strategies while feeding insights back into the organization
- Apply AI and automation solutions to improve renewal workflows, forecasting accuracy, and operational scalability
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