SOC Support Specialist
New
SOC Support Specialist based in the United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- CybersecurityZendesk
Requirements
- Strong interest in cybersecurity, including areas such as phishing, identity compromise, endpoint security, and incident response.
- Excellent written and verbal communication skills with the ability to remain calm, empathetic, and solution-oriented during active incidents.
- Ability to interpret technical security data and translate it into clear guidance for diverse audiences.
- Strong organizational skills with experience managing multiple priorities in a fast-moving environment.
- Comfort working in incident-driven workflows, including facilitating discussions, tracking timelines, and coordinating next steps under pressure.
- Ability to work independently in a remote environment while knowing when to escalate or collaborate with other teams.
Responsibilities
- Act as the primary liaison between partners/customers and the Security Operations Center, supporting incident reports, escalations, and security-related inquiries across multiple channels.
- Communicate complex cybersecurity and SOC findings in a clear, structured, and actionable way for non-technical and technical stakeholders.
- Lead high-severity incident calls, ensuring accurate documentation, timeline tracking, decision capture, and alignment on next steps.
- Collaborate with SOC, Product Support, and internal engineering teams to investigate detection behavior, product issues, and data gaps, relaying updates back to partners.
- Manage and prioritize a dynamic ticket queue, balancing urgent incident response with ongoing investigations and follow-ups.
- Contribute to internal knowledge bases, runbooks, macros, and training materials to improve consistency and operational efficiency.
- Advocate for partner needs by identifying recurring issues, escalating appropriately, and supporting continuous improvement of detection and response workflows.
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