SOC Support Specialist
New
Remote US, Pacific Time ZoneFull-TimeEntry
Salary50,000 - 65,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- CybersecurityCustomer supportZendesk
Requirements
- Demonstrated passion for cybersecurity, especially around identity compromise, phishing, incident response, and endpoint security.
- Exceptional written and verbal communication skills.
- Ability to remain calm, empathetic, and solution-focused during security incidents.
- Interest in developing incident management / incident commander skills.
- Comfortable facilitating group discussions during high-pressure situations.
- Strong ability to prioritize and manage a dynamic ticket queue.
- Enthusiasm for working collaboratively across teams.
- Embraces change and excels in evolving environments.
- Strong self-awareness and ability to work independently in a remote setting.
- MSP or Help Desk experience (preferred).
- Microsoft 365/Entra experience (preferred).
- Basic understanding of SIEM concepts and log analysis (preferred).
- Basic understanding of networking concepts (preferred).
Responsibilities
- Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions.
- Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior into digestible, actionable guidance.
- Lead calls with partners for high-severity or complex incidents, facilitating clear communication, documenting decisions, and aligning on next steps.
- Collaborate effectively with Product Support, Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior, then relay updates back to partners.
- Troubleshoot product issues and provide support for other product-related requests as needed.
- Advocate for partner needs and provide feedback to the relevant internal teams.
- Address partner security concerns with timely and informative responses.
- Contribute to the development of knowledge base articles, macros, and internal runbooks based on real ticket patterns to improve consistency and efficiency across the team.
View Full Description & ApplyYou'll be redirected to the employer's site
