Salesforce Business Analyst/Admin
Fully remote work opportunity available across BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5–7 years
- Required Skills
- AgileBusiness AnalysisSalesforceSCRUMJiraCRM
Requirements
- Bachelor’s degree in Information Systems, Business, Computer Science, or related field
- 5–7 years of experience in Salesforce Administration and/or Salesforce Business Analysis roles
- 1–2 years of experience working in Agile/Scrum environments delivering iterative solutions
- Strong hands-on Salesforce administration skills including flows, validation rules, approval processes, and field configuration
- Solid understanding of sales and customer service business processes (SFA, CRM, Customer Service)
- Strong ability to translate business needs into technical requirements and structured documentation
- Excellent communication skills, both written and verbal, with the ability to simplify complex concepts
- Strong analytical thinking and business process improvement capabilities
- Ability to manage multiple priorities in a fast-paced and dynamic environment
Responsibilities
- Collaborate with CRM teams and product owners to gather, refine, and document business requirements in the form of user stories
- Analyze business requests to identify needs, dependencies, and potential impacts across systems and processes
- Participate in planning, scoping, and prioritization sessions for Salesforce enhancements and change requests
- Translate business requirements into scalable Salesforce solutions using out-of-the-box configuration whenever possible
- Support continuous improvement of CRM processes, identifying opportunities for optimization and automation
- Work closely with developers, infrastructure teams, and support groups to resolve application issues within SLA standards
- Assist in testing Salesforce enhancements, new releases, and system integrations
- Support business process documentation and training for sales and customer service workflows
- Ensure alignment of solutions with Agile delivery practices and sprint-based development cycles
- Act as a facilitator between business and technical teams to ensure successful delivery of CRM initiatives
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