Strategic Account Manager - Golf
New
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, French
- Required Skills
- Data AnalysisAccount ManagementRelationship managementCustomer SuccessSaaS
Requirements
- Strong experience in account management or customer success.
- Experience with SaaS or technology-driven solutions.
- Strong understanding of relationship-led growth.
- Experience managing full or extended sales/account cycles with a focus on retention and growth.
- Deep customer-centric mindset.
- Strong analytical and consultative skills.
- Excellent communication skills in English; French bilingual capability is strongly preferred.
- Familiarity with enterprise or large-account environments and adherence to SLAs.
- Strong interest or experience in the golf industry.
- Highly organized, self-driven, and comfortable working autonomously.
- Proficiency in data-driven decision-making.
Responsibilities
- Manage a portfolio of golf course customers, acting as the primary strategic contact to drive adoption, retention, and account growth.
- Proactively engage clients to expand product usage, introduce add-ons, and ensure ongoing platform value.
- Identify churn risks and implement retention strategies while ensuring customers achieve defined success outcomes in collaboration with internal teams.
- Serve as an escalation point for key accounts, resolving issues efficiently while maintaining strong client relationships and trust.
- Conduct regular portfolio analysis and reporting, tracking performance metrics such as CSAT/NPS and revenue growth.
- Collaborate cross-functionally with Sales, Product, Support, and Services teams to enhance customer experience and influence product improvements.
- Identify opportunities for case studies, advocacy, and reference accounts to support broader marketing and sales initiatives.
- Stay current on product updates, industry trends, and best practices within golf operations and customer experience management.
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