Account Manager - Packaging Adhesives
New
CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8–15 years
- Required Skills
- SalesforceNegotiationAccount ManagementCRM
Requirements
- Bachelor’s degree in Business, Engineering, Chemistry, or a related field (advanced degree preferred).
- 8–15 years of experience in B2B sales or account management, ideally within industrial adhesives, packaging, or manufacturing sectors.
- Proven success in managing and growing complex, multi-site or national customer accounts.
- Strong technical aptitude with the ability to translate customer needs into practical, value-driven solutions.
- Knowledge of packaging processes and adhesive applications (e.g., hot melt, end-of-line systems) is highly advantageous.
- Excellent communication, negotiation, and stakeholder management skills across multiple organizational levels.
- Proficiency with CRM tools such as Salesforce or similar platforms.
- Strong organizational skills with a customer-centric and results-driven mindset.
Responsibilities
- Manage and grow a portfolio of strategic packaging adhesive accounts with responsibility for revenue growth, retention, and customer satisfaction.
- Build and maintain strong relationships with key stakeholders across customer organizations, including procurement, operations, engineering, and leadership teams.
- Develop and execute account plans focused on expanding share of wallet and identifying new growth opportunities within existing accounts.
- Drive upselling, cross-selling, and introduction of new adhesive solutions to support customer needs and business growth.
- Conduct regular customer engagements, including quarterly business reviews, to review performance and identify future opportunities.
- Serve as the primary customer contact and trusted advisor for assigned accounts, ensuring responsiveness to needs and escalations.
- Collaborate with technical teams to support product trials, troubleshooting, and solution optimization.
- Capture and share customer insights to support innovation, pricing strategies, and long-term commercial planning.
- Maintain accurate forecasting, CRM data, and account performance tracking to support business planning.
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