Project Manager, Services Delivery
New
India, U.S. shift overlapFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisResource PlanningStakeholder managementCRMSaaS
Requirements
- 3+ years of experience in project or services delivery management, ideally in SaaS, software implementation, or professional services environments.
- Proven ability to design and maintain project tracking and delivery systems that are actively used by cross-functional teams.
- Experience in resource planning, capacity management, and calendar-based scheduling across multiple projects.
- Strong organizational skills with the ability to manage ambiguity and enforce clarity in project status and priorities.
- Familiarity with automation tools, AI platforms, or modern productivity systems to improve operational efficiency.
- Strong communication skills with the ability to influence and coordinate both technical and non-technical stakeholders.
- Analytical mindset with a focus on structure, predictability, and continuous improvement in delivery operations.
Responsibilities
- Managing end-to-end delivery of professional services engagements, including kickoff, milestone tracking, execution oversight, and project closure.
- Maintaining real-time project tracking systems integrated with CRM data, ensuring accurate visibility into timelines, risks, and resource allocation.
- Leading resource planning and capacity management, matching team availability with incoming project demands.
- Developing and standardizing onboarding and implementation frameworks to ensure consistent and repeatable delivery processes.
- Monitoring project health, sending proactive alerts, and escalating risks before they impact delivery outcomes.
- Collaborating closely with delivery and technical teams to remove blockers and ensure execution alignment.
- Identifying and implementing opportunities to automate project management workflows using AI and productivity tools.
- Delivering clear, structured weekly reporting to leadership on project status, risks, and overall portfolio health.
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