Ecommerce Fulfillment & Operations Manager
New
H
Hadley DesignsEcommerce
United States. Canada. Argentina. United Kingdom. Indonesia. VietnamFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2 to 5 years of experience
- Required Skills
- Data AnalysisShopifyCustomer service
Requirements
- 2 to 5 years of experience managing Shopify store operations
- Strong written communication skills
- Hands-on experience with order management, fulfillment, and customer service
- Understanding of Shopify apps and backend systems
- Experience in building SOPs and documenting workflows
- Ability to work cross-functionally
- Comfortable in a fast-moving, high-growth environment
Responsibilities
- Respond to customer inquiries and manage support tickets
- Monitor order flow across Shopify, Base, and Amazon MCF
- Audit website for accuracy, broken links, and promotional consistency
- Build and maintain SOPs for all operational workflows
- Implement automations using Shopify Flow and AI tools
- Deliver weekly Shopify performance reports and track key metrics
- Maintain compliance across ADA, privacy, and tracking regulations
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