Director of Real Estate Transaction Coordination Services
New
United States, Eastern time zoneFull-TimeDirector
Salary90,000 - 120,000 USD per year
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Job Details
- Experience
- 5+ years of experience in residential real estate transaction coordination, with at least 3 years in management or leadership role
- Required Skills
- Operations ManagementProcess improvement
Requirements
- 5+ years of experience in residential real estate transaction coordination
- At least 3 years in management or leadership role
- Proven track record managing large teams (10+ TCs) in a fast-paced, high-volume environment
- Deep expertise in the full transaction coordination process, including contract review, contingency management, title/escrow coordination, and closing procedures
- Experience managing or overseeing virtual assistants in a remote or distributed team environment
- Experience building or overhauling TC systems, tools, and workflows
- Proficiency with real estate transaction management platforms (e.g., Dotloop, SkySlope, Command, or similar)
- Must be located on the East Coast and available during Eastern Time business hours
- Reliable home office setup with strong internet connection
Responsibilities
- Lead, manage, and develop a large team of transaction coordinators and virtual assistants across multiple markets and time zones
- Oversee the full transaction coordination lifecycle from contract to close for residential real estate clients
- Manage and optimize the performance of a distributed VA workforce, including hiring, training, quality control, and accountability systems
- Build and refine scalable processes, workflows, and SOPs to support team performance and consistent client experience
- Monitor team performance metrics, identify gaps, and implement coaching and training programs
- Serve as the escalation point for complex or time-sensitive transactions
- Collaborate with Fusion’s leadership team to align TC operations with partner growth goals
- Recruit, onboard, and retain top TC talent as the team expands
- Stay current on state-specific real estate compliance requirements
- Report regularly to senior leadership on team KPIs, capacity, and operational health
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