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Charlie Health Behavioral Health OperationsBehavioral Healthcare
Not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.Full-TimeMiddle
Salary45,000 - 52,500 USD per year
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Job Details
- Languages
- English
- Experience
- 1-2 years
- Required Skills
- SalesforceDocumentationMS OfficeCustomer supportGoogle Workspace
Requirements
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- 1-2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach)
- Strong interpersonal, relationship-building and listening skills
- Metrics- and results-oriented mindset, with experience working against concrete targets
- Met or exceeded KPIs in previous roles
- Excellent written and verbal communication skills
- Extreme organization and attention to detail
- Ability to thrive in a fast-paced environment and learn quickly
- Proficient in Salesforce and Google Suite/MS Office
Responsibilities
- Ensure a supportive, positive experience for clients and referral sources / external providers
- Work directly with clients, families, and referral sources to understand their needs and preferences
- Make accurate and timely outbound referrals for who are not admitted to Charlie Health
- Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities
- Document all client and referral source interactions in the electronic record system
- Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide
- Function as a liaison between Charlie Health and partners to ensure all ongoing needs are met and the client experience remains at the center
- Adhere to stated policies and procedures and achieve performance metrics goals
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