Care Coach Lead
New
C
Charlie Health ClinicalBehavioral Health
Remote, United States, Available evenings (until 9p MST) and SaturdaysFull-TimeLead
Salary55,000 - 70,000 USD per year
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Job Details
- Experience
- Minimum 2 years working experience in a Crisis position as a Supervisor
- Required Skills
- Mentorship
Requirements
- Minimum 2 years working experience in a Crisis position as a Supervisor
- Available evenings (until 9p MST) and Saturdays
- Prior management experience
- Experience in a KPI driven environment
- Clinical background or licensure is a plus
Responsibilities
- Lead, train, and support a team of care coaches (crisis) in their daily responsibilities.
- Foster a positive and collaborative team culture that emphasizes open communication, respect, and mutual support.
- Ensure care coaches are meeting performance metrics and delivering high-quality, client-centered care.
- Conduct regular team meetings and 1:1s to provide ongoing feedback and support.
- Support the continuous improvement of programs by reviewing care coach performance, client outcomes, and feedback to identify areas for growth.
- Assist in the onboarding and ongoing training of new care coaches.
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