Project Engagement Manager - SaaS
New
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TekionAutomotive SaaS
Remote, United StatesFull-TimeManager
Salary90,000 - 150,000 USD per year
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Job Details
- Experience
- 6–8 years
- Required Skills
- Project ManagementSalesforceJiraCross-functional Team LeadershipRisk ManagementSaaSAsana
Requirements
- 6–8 years of experience in customer-facing roles, such as engagement management, program delivery, or consulting
- Proven experience coordinating cross-functional programs or enterprise customer engagements
- Bachelor’s degree in Business, Communications, or related field
- Strong planning, communication, and risk management skills
- Familiarity with CRM and delivery tools such as Salesforce, Asana, Smartsheet, or Jira
- Experience in SaaS, technology, or enterprise delivery environments preferred
- PMP, CSM, or other certifications are a plus
Responsibilities
- Manages the planning and execution of customer-facing engagements, ensuring successful delivery against agreed timelines and objectives.
- Acts as the primary liaison between customers and internal teams throughout the engagement lifecycle.
- Coordinates cross-functional delivery efforts across Product, Engineering, Customer Success, and Services.
- Tracks engagement health, risks, milestones, and deliverables, ensuring transparency and alignment.
- Supports executive briefings, status reporting, and change management throughout engagements.
- Collaborates with internal stakeholders to identify growth opportunities and support long-term client success.
- Contributes to best practices, templates, and methodologies used in customer engagement management.
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