Global Head of Operations
Listing location: Dallas, Texas / Remote; Structured job location: Remote; Dallas, TexasFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Project ManagementOperations ManagementTechnical supportChange Management
Requirements
- Hired and managed remote, globally distributed technical Operations teams (10+).
- Managed end-to-end deployment programs (IoT or analogous).
- Built and executed in-store hardware installation programs.
- Managed global operational vendor and third-party relationships.
- Sourced and managed hardware vendors, forecasted demand, and negotiated pricing.
- Experience with network operations and reliability.
- Established and achieved KPIs for large-scale hardware programs.
- Built customer support models including support tiers and ticketing.
- Partnered with Sales to translate commitments into delivery plans.
- Led global change management initiatives.
Responsibilities
- Build and lead regional Operations organizations across Americas, APAC, and EMEA.
- Oversee end-to-end in-store installation programs across various store formats.
- Create playbooks, SLAs, and repeatable deployment models for global use.
- Manage global field partners, installers, and on-site maintenance resources.
- Lead IoT fleet rollouts ensuring hardware, software, and content sync.
- Run 24/7/365 network monitoring, escalation, and remediation.
- Build global support tiers (L1/L2/L3) and manage customer satisfaction metrics.
- Establish and monitor KPIs: uptime, deployment velocity, and cost efficiency.
- Lead global change management to embed new tools and automation.
View Full Description & ApplyYou'll be redirected to the employer's site
