Head of Client Delivery
P
PavagoGTM Systems AI
United States, U.S. business hoursFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Risk ManagementCRM
Requirements
- Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
- Strong understanding of GTM systems, automation workflows, and integrations
- Experience working directly with clients in high-stakes, outcome-driven environments
- Strong communication skills with both technical and non-technical stakeholders
- Proven problem-solving and risk management capabilities
- Comfortable working remote during U.S. business hours
Responsibilities
- Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
- Ensure clients achieve measurable outcomes and time-to-value
- Oversee multiple client implementations while maintaining quality and timelines
- Act as the primary owner for client success, satisfaction, and retention
- Manage complex escalations and lead resolution strategies
- Partner with Sales, Product, and Engineering on implementations and custom use cases
- Translate business goals into technical workflows and execution plans
- Build and refine client delivery processes, playbooks, and SOPs
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