Customer Solutions Specialist
New
This is a fully remote position. Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Full-TimeMiddle
Salary70,000 - 80,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementClient relationship managementCustomer supportSaaS
Requirements
- 3+ years of experience in SaaS onboarding, customer support, implementation, or customer success.
- Experience managing multiple customer conversations, projects, or accounts simultaneously.
- Strong customer communication and relationship-building skills.
- Excellent organization, attention to detail, and follow-through.
- Ability to explain technical concepts and platform workflows clearly.
- Comfortable working in a fast-paced environment with evolving priorities.
- Experience delivering customer training or onboarding sessions.
- Familiarity with SaaS platforms and support ticketing systems.
Responsibilities
- Lead onboarding and implementation engagements for SMB and mid-market customers.
- Manage multiple concurrent onboarding projects while maintaining strong communication.
- Serve as primary customer contact throughout onboarding via email and virtual meetings.
- Deliver onboarding walkthroughs, admin training sessions, and customer enablement support.
- Serve as the primary point of contact for customer product support inquiries.
- Collaborate with Product and Engineering teams to share feedback and resolve bugs.
View Full Description & ApplyYou'll be redirected to the employer's site
