Sr. CX Designer, AI & Digital Experiences
New
US-RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–7+ years
- Required Skills
- Data AnalysisFigmaPrototyping
Requirements
- 5–7+ years in CX design, experience strategy, service design, or related SaaS/enterprise software discipline.
- Command of design thinking frameworks (journey mapping, service blueprinting, persona development).
- Hands-on experience designing AI-powered experiences.
- Active, demonstrated use of AI tools in daily design and strategy work.
- Understanding of product-led growth principles.
- Strong visual communication and prototyping skills (wireframes, mockups, storyboards).
- Proven ability to connect design work to measurable outcomes.
- Skilled facilitator comfortable running workshops with senior stakeholders.
- Excellent written and verbal communication skills with executive presence.
Responsibilities
- Design and prototype AI-powered customer experience touchpoints including agentic workflows and intelligent chatbots.
- Map and analyze the full customer journey across Actian’s digital ecosystem.
- Design self-service and digital-first customer experiences to support product-led growth.
- Develop CX design artifacts including journey maps, service blueprints, experience briefs, and wireframes.
- Facilitate design thinking workshops with cross-functional stakeholders.
- Define success metrics for CX initiatives and track improvements in engagement and self-service.
- Connect design decisions to measurable business and customer outcomes.
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