Customer Support Specialist
New
P
ParadigmLegal Tech
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-2 years
- Required Skills
- User Experience DesignTroubleshootingData analyticsCustomer supportSaaS
Requirements
- 1-2 years of customer support experience
- SaaS experience preferred
- Strong initiative and creative problem solving
- Strong communication skills and introspection to understand customer needs
- Able to work well with a team and independently
- Excellent conflict management skills
- Experience in the legal or consulting industry advantageous
- Ability to articulate clearly in written and oral form
- Ability to engage, influence, and inspire stakeholders
- Knowledge of user-experience design principles and data analytics
Responsibilities
- Support existing customers via chat, email, and phone
- Diagnose and troubleshoot client issues
- Onboard new customers with training calls and check-ins
- Continuously acquire expertise in MerusCase features
- Write and update help center materials
- Improve client retention
- Work with various stakeholders to help them understand evolving client needs
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