Senior Conversational AI Delivery Engineer Lead
New
O
OmiliaConversational AI
Brazil. Colombia. Mexico. Argentina. Chile. Costa RicaFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Node.jsPythonPrompt EngineeringGenerative AI
Requirements
- 5+ years of hands-on experience delivering conversational AI or agentic automation solutions
- Proven track record with conversational AI platforms (Omilia OCP, Cognigy, Kore.ai, Google CCAI, Nuance, Amazon Lex, or equivalent)
- Practical experience integrating GenAI/LLM capabilities (RAG, embeddings, prompt engineering, LLM APIs)
- Proficiency in Python or Node.js
- Experience with CX and contact center infrastructure (IVR, SIP, CTI, and omnichannel API integrations)
- Track record working with enterprise customers in LATAM and/or North America
- Excellent written and spoken English
- Strong ability to lead technical client conversations
- Self-directed and ownership-oriented mindset
Responsibilities
- Design, configure, and deploy end-to-end conversational AI solutions on the Omilia OCP platform
- Integrate GenAI capabilities including RAG pipelines, embedding search, and LLM prompt engineering
- Manage contact center infrastructure integrations including IVR, SIP, CTI, and omnichannel APIs
- Serve as primary technical point of contact for LATAM client engagements
- Define and govern delivery standards, playbooks, and quality bars for the LATAM region
- Help scope, interview, and onboard LATAM pod members
- Provide technical guidance and mentorship to junior engineers
- Collaborate across product, R&D, and sales teams to align on project requirements
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