Verification Agent
Houston, TX / Austin, TX / Dallas, TX / Fort Worth, TX / Corpus CHristi, TX / San Antonio, TX / Scottsdale, AZ / Phoenix, AZ / Tempe, AZ / Denver, CO / Colorado Springs, TX / Boulder, CO, 10am-7pm CTFull-TimeMiddle
Salary24 USD per hour
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Job Details
- Experience
- 2+ years of customer service experience, 1+ years of experience in a similar verification position
- Required Skills
- Analytical SkillsCustomer serviceMicrosoft OfficeCompliance
Requirements
- High school diploma or equivalent
- College degree preferred
- 2+ years of customer service experience
- 1+ years of experience in a similar verification position
- Strong understanding of the loan verification process
- Excellent verbal and written communication skills
- Ability to negotiate and resolve conflicts effectively
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office Suite
- Experience with CRM software
- High level of integrity and commitment to maintaining client confidentiality
- Ability to work independently and as part of a team in a fast-paced environment
Responsibilities
- Verify and authenticate client information, documentation, and records for accuracy and compliance.
- Conduct thorough reviews of applications, forms, and supporting documents to ensure completeness.
- Contact clients, agencies, employers, and third parties to obtain or confirm required information.
- Investigate discrepancies, inconsistencies, or missing information and resolve issues promptly.
- Maintain detailed and accurate records of all verification activities and client interactions.
- Ensure compliance with company policies, state regulations, and industry standards.
- Process verification requests within established turnaround times while maintaining accuracy.
- Communicate professionally with clients and stakeholders regarding verification requirements and outcomes.
- Identify potential fraud, misrepresentation, or documentation concerns and escalate as appropriate.
- Utilize multiple databases, software systems, and reporting tools to research and validate information.
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