Senior Customer Insights Analyst
New
CanadaFull-TimeSenior
Salary90,000 - 115,000 CAD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- SQLBusiness IntelligenceData AnalysisSnowflakeProduct AnalyticsStakeholder managementBigQueryRedshift
Requirements
- 8+ years of experience in customer insights, product analytics, business intelligence, or data strategy
- Strong SQL skills and experience with data warehouse platforms such as Snowflake, BigQuery, or Redshift
- Proven ability to turn data into business decisions and strategic recommendations
- Experience combining qualitative and quantitative data to uncover root causes and patterns
- Strong executive communication and stakeholder management skills
- Ability to work independently and define analytical priorities
- Experience in SaaS, healthcare tech, marketplaces, or digital products is a strong plus
Responsibilities
- Analyze and synthesize data across customer support, product usage, operational workflows, and voice-of-customer sources to generate actionable insights.
- Identify systemic issues, risks, and growth opportunities across the end-to-end customer and patient journey.
- Translate ambiguous business questions into structured analytical approaches, delivering clear findings and strategic recommendations.
- Build executive-level narratives that connect customer experience, root causes, business impact, and trade-offs.
- Develop and evolve voice-of-customer capabilities into a strategic function that informs CX, product, and operational decisions.
- Partner cross-functionally with Product, Engineering, Support, and Operations teams to ensure insights drive real business action.
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