Senior Customer Insights Analyst
New
Remote-first flexibility to work where you work best, with Ottawa, Toronto, or Calgary preferred for this role.Full-TimeSenior
Salary90,000 - 115,000 CAD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- SQLBusiness IntelligenceData AnalysisSnowflakeProduct AnalyticsStakeholder managementBigQueryRedshift
Requirements
- 8+ years of experience in analytics, customer insights, product analytics, business intelligence, or data strategy.
- Strong SQL skills.
- Hands-on experience with modern cloud data warehouse tools such as Snowflake, BigQuery, Redshift, or similar tools.
- Proven ability to use data to influence business decisions.
- Strong analytical judgment and ability to interpret messy or incomplete data in context.
- Experience connecting qualitative and quantitative signals to uncover root causes and business impact.
- Excellent executive communication and stakeholder management skills.
- High autonomy and strong ownership.
Responsibilities
- Synthesize complex data across support, product usage, customer behavior, VOC, and operational workflows.
- Identify systemic risks and opportunities across the practitioner and patient journey.
- Translate ambiguous business questions into structured analysis, clear findings, and recommended actions.
- Work directly with modern data warehouses.
- Use AI-assisted tools to accelerate insight discovery, anomaly detection, and qualitative signal extraction.
- Evolve VOC from a reporting function into a strategic capability.
- Build executive-ready narratives that connect customer impact, root cause, opportunity size, and business trade-offs.
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