Order Management, Subject Matter Expert
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- ComplianceStakeholder managementProcess improvement
Requirements
- Bachelor’s degree in Business, Supply Chain, Operations, or a related field, or equivalent experience.
- Extensive experience in order management, supply chain operations, or customer operations within a manufacturing or high-tech environment.
- Strong understanding of end-to-end order fulfillment processes, including logistics and production coordination.
- Experience working with ERP or order management systems.
- Familiarity with export compliance regulations (ITAR, EAR, OFAC) is strongly preferred.
- Strong analytical and problem-solving skills with attention to detail and data accuracy.
- Excellent communication and stakeholder management skills across cross-functional teams.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Proven ability to identify process inefficiencies and drive operational improvements.
Responsibilities
- Serve as the subject matter expert for order management processes, ensuring accurate execution of customer orders from entry through fulfillment and delivery.
- Oversee complex order workflows, resolving issues related to scheduling, availability, logistics, and production constraints.
- Collaborate closely with supply chain, manufacturing, sales, and logistics teams to ensure seamless order processing and on-time delivery.
- Monitor order status, identify bottlenecks, and implement process improvements to enhance efficiency and accuracy.
- Ensure compliance with internal policies, export control regulations (including ITAR, EAR, and OFAC), and customer requirements.
- Support system accuracy and data integrity within ERP/order management platforms.
- Act as a key escalation point for order-related issues and customer inquiries.
- Contribute to process documentation, standardization, and continuous improvement initiatives across order management functions.
- Partner with cross-functional teams to support forecasting, planning, and demand alignment activities.
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