Digital Support Specialist
New
N
Nymbus, Inc.Financial Services
Remote - United StatesFull-TimeMiddle
Salary23 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
- Required Skills
- Analytical SkillsCustomer serviceDocumentation
Requirements
- Associate’s Degree or equivalent experience in a related field
- 2+ years of relevant experience in the financial industry
- Heavy Call Center experience OR experience working within a Bank or Credit Union in a customer service role
- Working knowledge of computer hardware and software systems, and diagnostic utilities
- Expert communication and documentation skills, both verbal as well as written
- Strong technical training skills and detail oriented
- Exceptional interpersonal and client engagement skills
- Proven analytical, strong attention to detail and problem-solving skills
- Ability to prioritize work to meet deadlines
- Flexibility to work varied schedules, including evenings, weekends, and holidays
Responsibilities
- Efficiently answer inbound calls, secure messages and other communications from digital bank clients.
- Accurately manage communication for new digital bank customers related to new account onboarding.
- Solve problems and answer questions; listen to and anticipate clients’ needs.
- Utilize numerous programs and systems to investigate, troubleshoot and resolve client tickets and inquiries.
- Actively participate in testing of bank environments, validation of data and use of systems.
- Monitor Digital Bank applications and decision based on structured account onboarding procedures.
- Complete all transactions with accuracy and within guidelines, policies or procedures.
- Develop oneself professionally by participating in training and skill-building activities.
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