Communications Specialist
New
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5–7 years
- Required Skills
- Project ManagementHTMLSharePointStakeholder management
Requirements
- Bachelor’s degree in Computer Science, Engineering, Communications, or a related field
- 5–7 years of relevant professional experience
- Strong experience working with Microsoft SharePoint, Microsoft Teams, and Office 365 tools, including site management, permissions, and workflows
- 3–5 years of experience with email analytics platforms such as PoliteMail or similar tools, including reporting and optimization
- Demonstrated experience in technical training, user enablement, or stakeholder education in a digital or enterprise environment
- Working knowledge of web technologies such as HTML and ability to troubleshoot basic technical or configuration issues
- Strong project management skills with the ability to handle multiple priorities, deadlines, and stakeholder expectations simultaneously
- Excellent written and verbal communication skills, with a strong customer-focused and detail-oriented mindset
- Ability to work effectively in remote, cross-functional environments using tools such as Zoom, Teams, and ticketing systems
Responsibilities
- Manage and support internal communication platforms, including SharePoint sites and email analytics tools, ensuring functionality, usability, and alignment with corporate communication goals.
- Act as a key liaison between stakeholders and IT teams by gathering requirements, defining specifications, managing timelines, and tracking delivery of intranet enhancements.
- Develop, deliver, and continuously update training materials and documentation, while providing direct support and education to end users on tools and best practices.
- Oversee configuration, maintenance, and optimization of SharePoint components such as web parts, lists, permissions, workflows, and site layouts.
- Lead initiatives related to email analytics platforms, including vendor coordination, licensing management, system testing, and performance reporting.
- Monitor, analyze, and report on intranet and communication tool usage, engagement, and satisfaction metrics to inform improvements.
- Coordinate cross-functional communication through tools such as email, ticketing systems, and collaboration platforms to ensure transparency and timely resolution of requests.
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