Associate Director, Partner Success
New
Z
Zip Co LimitedFintech Payments
Remote-first opportunity for U.S.-based employeesFull-TimeDirector
Salary175,000 - 195,000 USD per year OTE
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Job Details
- Languages
- Mandarin
- Experience
- 12+ years of strategic account management experience, including 7 years focused in ecommerce.
- Required Skills
- SalesforceAccount ManagementData analytics
Requirements
- 12+ years of strategic account management experience.
- 7+ years experience focused in ecommerce.
- Proven success managing enterprise-scale partnerships.
- Fluency in verbal and written Mandarin.
- Demonstrated ability to drive revenue growth and influence executive stakeholders.
- Deep understanding of BNPL, digital payments, and retail tech ecosystems.
- Experience building data-driven account plans and marketing activations.
- Proficiency in CRM tools like Salesforce.
- Hands-on experience with AI tools or platforms.
- Ability to operate in a high-growth, matrixed environment.
Responsibilities
- Own and expand a portfolio of high-value enterprise partnerships.
- Develop strategic account plans grounded in data and market intelligence.
- Partner with client executives to shape omnichannel payment strategies.
- Lead joint business reviews and present actionable insights.
- Drive cross-sell and up-sell motions aligning Zip solutions with merchant needs.
- Act as the voice of the customer internally to inform future innovation.
- Collaborate with global teams to scale best practices.
- Manage long-term commercial renewals and contract negotiations.
- Leverage AI-powered insights to identify growth opportunities.
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