Pharmacy Tech Support / Call Center Representative
New
Source API remote eligibility restrictions: United States, 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00 am - 7:00 pm ET, 11:00 am EST – 8:00pm ESTContractMiddle
Salary37,440 USD per year
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Job Details
- Experience
- 3+ years preferred
- Required Skills
- TroubleshootingCustomer supportHIPAA
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
Responsibilities
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provides first level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Ability to work 40 hours per week under moderate supervision
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