Technical Lead Customer Support
New
V
Valsoft CorporationLife Sciences Software
United Kingdom. PortugalFull-TimeLead
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft DynamicsStakeholder managementTechnical supportCRMSaaS
Requirements
- 5+ years of functional knowledge in Microsoft Dynamics CRM
- Experience in User Configs, Data Import, and Export
- Experience managing a team of support engineers
- Experience with SaaS based technology solutions, preferably in Life Sciences
- Experience working closely with Customer and Engineering teams
- Experience presenting operational status to leadership
- Bachelor's degree or equivalent in IT or business focus
- Microsoft Dynamics CRM certifications preferred
- Ability to prioritize work in a multi-tasking environment
- Effective verbal, written, and presentation skills
Responsibilities
- Act as SME for CRM system and support Microsoft Dynamics 365 CRM platform
- Support team members in knowledge transfer process
- Ensure L2 Operational support team resolves incidents and requests within SLAs
- Manage collaboration between L2 and L3 product teams
- Guide Operational Specialists in resolving tickets
- Resolve complex technical tickets not addressed by junior members
- Meet with key stakeholders to review incidents and requests
- Manage prompt resolution of escalated customer tickets
View Full Description & ApplyYou'll be redirected to the employer's site
