Product Manager – Platform & Operations
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–5+ years
- Required Skills
- PostgreSQLSQLProduct ManagementSnowflakeCRMBigQuery
Requirements
- 2–5+ years of product management or product ownership experience in B2B SaaS, platform, or internal tools environments
- Proven experience owning backend systems such as CRM, billing, payments, or operational servicing platforms
- Strong SQL skills and experience working with data warehouses (e.g., Snowflake, BigQuery, Postgres) to analyze performance and validate decisions
- Experience collaborating closely with engineering teams on APIs, system design, and data architecture
- Ability to translate complex workflows into structured product requirements and scalable solutions
- Strong cross-functional communication skills, with the ability to align Operations, Finance, Engineering, and Customer teams
- Systems thinking mindset with a strong focus on reliability, data integrity, and user experience for internal tools
Responsibilities
- Own the product vision and roadmap for internal platforms supporting CRM, billing, payments, pricing, and customer account management systems
- Translate operational, financial, and technical requirements into clear product documentation, including PRDs, workflows, and technical specifications
- Manage the full product lifecycle from discovery and scoping through delivery, QA, release, and post-launch optimization
- Partner with Operations, Customer Care, Finance, and Engineering to identify friction points and deliver system improvements
- Oversee development of billing, invoicing, adjustments, and payments workflows in collaboration with Finance and backend teams
- Drive improvements in pricing and rate-change tools used by commercial and operational stakeholders
- Lead integration strategy between internal systems and third-party platforms to ensure reliable and accurate data flows
- Use SQL and analytics tools to define KPIs, monitor system performance, and prioritize opportunities for optimization
- Identify and deliver automation opportunities that reduce manual work and improve internal user experience across teams
- Maintain strong stakeholder communication through clear roadmaps, updates, and structured decision-making frameworks
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