Technical Support Representative
New
P
Patrique Mercier Recruitment By NellieIT Support
Italy. Greece. Malta. Spain. Portugal. FranceFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Italian and English
- Required Skills
- TroubleshootingTechnical supportCRM
Requirements
- Fluency in Italian and English
- Both written and spoken
- Experience in technical support
- Preferably within the IT industry
- Strong problem-solving skills and technical aptitude related to IT systems
- Software
- Hardware
- Excellent communication skills with a customer-focused approach
- Familiarity with CRM tools and remote support software is a plus
- Ability to work independently and efficiently in a fast-paced environment.
Responsibilities
- Provide technical support and troubleshooting assistance to Italian-speaking customers regarding IT products and services
- Manage customer inquiries via phone
- Chat efficiently and professionally
- Diagnose and resolve software and hardware issues
- Document customer interactions and solutions in the CRM system
- Collaborate with technical teams to escalate complex problems.
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