Account Manager
New
Australia, Canada, Ireland, New Zealand, United Kingdom, United StatesFull-TimeMiddle
Salary110,000 - 140,000 USD per year
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Job Details
- Required Skills
- Account ManagementChange ManagementCustomer Success
Requirements
- 4+ years of experience managing complex mid-market and enterprise healthcare accounts
- Strong understanding of pharmacy operations at scale
- Experience managing change and rolling out technology across multiple locations
- Practical experience in regulated healthcare environments, including state-level regulations and compliance
- Proven success in driving account expansion within existing customers
- Excellent communication and navigation of complex stakeholder environments
Responsibilities
- Own end-to-end relationships with a portfolio of US customers, serving as the primary point of accountability for adoption, retention, and expansion
- Drive account growth through new product adoption, additional locations, expanded programs, and broader organizational rollouts
- Partner closely with Customer Success and Sales to ensure clean handoffs, aligned expectations, and continuity across the customer lifecycle
- Identify expansion opportunities by understanding customer goals, workflows, and operational constraints
- Lead customers through implementations, pilots, and phased rollouts as MedMe launches new capabilities or enters new states
- Guide customers through operational and regulatory change
- Coordinate with Product, Customer Success, and Operations to define success criteria and timelines
- Share structured feedback from customers to inform product prioritization and rollout approaches
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