Manager, Contract Management
New
Remote work flexibility within the United StatesContractManager
Salary not disclosed
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Job Details
- Required Skills
- Stakeholder managementCRMSaaS
Requirements
- Extensive experience leading customer-facing teams in a B2B SaaS environment, with a strong focus on coaching, performance development, and team leadership.
- Proven expertise in managing or overseeing complex renewals, pricing discussions, and contract negotiations with enterprise customers.
- Strong commercial acumen with the ability to balance customer partnership with business priorities and revenue protection.
- Experience building or improving scalable operational systems, workflows, and processes in fast-growing environments.
- Ability to manage renewal forecasting, risk identification, and account planning with strong analytical discipline.
- Demonstrated success collaborating across Sales, Customer Success, Finance, Legal, Product, and RevOps functions.
- Excellent communication and stakeholder management skills, with the ability to navigate sensitive or complex customer conversations.
- Strong problem-solving mindset, with the ability to operate in ambiguity and develop structured solutions.
- Data-driven approach to decision-making, using metrics and insights to improve outcomes and performance.
Responsibilities
- Lead, coach, and develop a global team of Contract Managers responsible for renewals, negotiations, and customer commercial conversations.
- Drive team performance by building strong coaching frameworks, improving negotiation capabilities, and elevating commercial judgment and customer communication skills.
- Own and scale renewal processes, operational workflows, and systems that ensure both efficiency and a high-quality customer experience.
- Partner cross-functionally with Sales, Customer Success, Product, Finance, Legal, Support, and RevOps to align on renewal strategy and commercial outcomes.
- Ensure consistency in forecasting accuracy, CRM hygiene, pricing governance, and renewal execution across the team.
- Support complex commercial negotiations involving procurement, legal, executive stakeholders, pricing transitions, and multi-product agreements.
- Translate successful negotiation patterns into scalable playbooks, frameworks, and enablement materials for broader organizational use.
- Contribute to long-term strategy and operational evolution of the Contract Management function as the organization grows.
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