Salesforce Solution Architect, Field Service

New

Fully remote work opportunity within eligible Canadian provinces.Full-TimeSenior

Salary not disclosed

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Job Details

Experience: Minimum 3 years of experience in a hands-on technical consulting, solution architecture, or project management role.

Requirements

Minimum 3 years of experience in a hands-on technical consulting, solution architecture, or project management role.
At least 2 years of experience delivering Salesforce projects in client-facing environments.
Proven expertise implementing Salesforce Field Service, Service Cloud, and Sales Cloud solutions at an enterprise level.
Strong understanding of Salesforce administration and declarative configuration capabilities.
Experience translating business requirements into technical documentation and implementation plans.
Solid knowledge of Salesforce development concepts, including Apex, Visualforce, APIs, and web services.
Demonstrated experience managing the full Software Development Lifecycle (SDLC), including code management, deployment processes, and project governance.
Experience leading multiple concurrent Salesforce implementations involving integrations and custom development.
Salesforce certifications such as Administrator, Advanced Administrator, Service Cloud, Sales Cloud, Field Service, App Builder, Platform Developer I/II, or related credentials.
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.

Responsibilities

Lead business process discovery sessions to identify customer requirements, operational challenges, and opportunities for optimization.
Design scalable Salesforce Field Service, Service Cloud, and Sales Cloud solutions that align with business objectives while leveraging platform best practices.
Translate functional and business requirements into detailed technical specifications for development and implementation teams.
Configure and oversee the deployment of Salesforce Field Service solutions, ensuring quality, performance, and user adoption.
Manage customer communications throughout project lifecycles, providing strategic guidance and maintaining strong stakeholder relationships.
Drive user experience excellence by incorporating best-practice design principles into every phase of solution delivery.
Deliver end-user training, knowledge transfer sessions, and supporting documentation to ensure successful adoption.
Oversee project execution, including planning, delivery, risk management, and successful completion of assigned initiatives.
Lead enterprise-level Salesforce implementations with minimal supervision, exercising sound judgment and technical leadership.
Facilitate strategic discussions with customer service and field operations leaders to develop long-term transformation roadmaps.

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